Terms of Service

1.1 Age requirement. The Platform is intended for use by individuals who are at least eighteen (18) years of age. By creating an account or completing a booking you represent and warrant that you are 18 years of age or older. We do not knowingly allow individuals under 18 to register or transact. If we discover that an account holder is under 18, we will immediately suspend the account and, where applicable, refund any pending bookings. Parents or legal guardians who believe their child has registered on the Platform should contact us immediately at [SUPPORT_EMAIL].

1.2 Legal capacity. You represent that you have the legal capacity to enter into binding contracts under Philippine law. If you are accessing the Platform on behalf of a legal entity (e.g., a corporation, partnership, or sole proprietorship), you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.

1.3 Acceptance by use. Your continued access to or use of the Platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you object to any changes, your sole remedy is to discontinue use and close your account.

1.4 Jurisdiction. The Platform is operated from the Philippines and is primarily intended for use within the Philippines. We make no representation that the Platform or its content are appropriate or available for use in other jurisdictions.

Camps PH operates an online marketplace that enables campsite owners and managers ("Hosts") to list, offer, and manage camping accommodations and outdoor experiences, and enables users ("Campers" or "Guests") to discover, compare, and book such accommodations. The same user account may act as both a Host and a Camper.

2.1 Intermediary role. Camps PH is an intermediary technology platform, not a campsite operator, travel agency, outdoor guide, or insurer. When Hosts and Campers enter into a booking, they form a contract directly with each other. Camps PH is not a party to that booking contract and is not responsible for any acts, omissions, representations, warranties, or negligence of any Host or Camper, whether online or at the campsite itself.

2.2 No endorsement. Listing a campsite on the Platform does not constitute an endorsement, certification, or warranty by Camps PH regarding the safety, quality, legality, or suitability of that campsite. Campers should exercise their own independent judgment and conduct appropriate due diligence before making a booking.

3.1 Registration. To access core features of the Platform — including making or accepting bookings — you must create an account. Account authentication is managed through Clerk, our third-party identity and access management provider. You may register using your email address or a supported third-party sign-in provider (e.g., Google). By registering, you consent to Clerk processing your authentication data in accordance with Clerk's privacy policy and our Privacy Policy.

3.2 Accuracy of information. You agree to provide accurate, current, and complete information at registration and to keep your account information up to date. You must not register under a false identity, use another person's identity, or create multiple accounts for deceptive purposes.

3.3 Account security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to: (a) use a strong, unique password; (b) enable multi-factor authentication where offered; (c) log out of shared or public devices; and (d) notify us immediately at [SUPPORT_EMAIL] of any suspected unauthorised access to your account. Camps PH is not liable for any loss or damage arising from your failure to maintain account security.

3.4 One account per person. Each individual or legal entity may maintain only one active account on the Platform. Operating multiple accounts to circumvent restrictions or penalties is a material breach of these Terms and may result in immediate suspension of all associated accounts.

4.1 Mandatory verification. To create or publish campsite listings, Hosts must complete our identity verification ("KYC") process before any listing becomes visible to Campers. This process may require submission of:

• A valid, government-issued photo identification (e.g., Philippine passport, driver's license, PhilSys National ID, SSS or UMID card, PRC ID, or voter's ID);
• A real-time selfie for liveness verification;
• Proof of authority to operate the campsite (e.g., land title, lease agreement, or barangay endorsement), where applicable; and
• Bank account, GCash, or Maya details for payout disbursement.

4.2 Use of KYC data. KYC documents and biometric data are processed solely for identity verification and fraud prevention purposes and constitute sensitive personal information under Section 3(l) of RA 10173 (Data Privacy Act). They are stored with heightened security controls and shared only with our authorised identity verification sub-processors under binding data processing agreements. They will not be used for any other purpose without your separate consent. Full details are in our Privacy Policy.

4.3 Re-verification. Camps PH reserves the right to request re-verification at any time where we have reasonable grounds to believe that previously submitted information is outdated, inaccurate, or fraudulent. Failure to complete re-verification within the requested timeframe may result in temporary suspension of the Host's listings.

5.1 Booking confirmation. A booking is confirmed when: (a) the Camper submits a booking request and payment authorisation; (b) the booking system confirms availability; and (c) Camps PH issues a booking confirmation email or in-app notification to both the Camper and the Host. A confirmed booking constitutes a binding contract between the Camper and the Host, subject to the Host's campsite rules and these Terms.

5.2 Accepted payment methods. Payments may be made through the following methods, as made available at checkout:

• GCash — via QR code or linked wallet;
• Maya (formerly PayMaya) — via QR code or linked wallet;
• Credit or debit card — Visa, Mastercard, and other supported networks processed by our PCI-DSS-compliant payment gateway.

Payment card data is processed exclusively by our payment processors and is not stored on Camps PH servers. Additional payment methods may be added from time to time; the checkout screen displays current options.

5.3 Currency. All prices, fees, and payments on the Platform are denominated in Philippine Pesos (PHP). Camps PH does not facilitate currency conversion.

5.4 Charge timing. The total booking amount — comprising the nightly rate, any add-on fees set by the Host, and applicable platform service charges — is collected at the time of booking confirmation. Authorisation holds may appear on your card or e-wallet immediately upon submission of the booking request.

5.5 Platform service fee (10% commission). Camps PH charges Hosts a commission of ten percent (10%) of the booking subtotal (i.e., the accommodation rate excluding add-ons and taxes, unless otherwise specified). This fee is deducted automatically from the Host payout and covers: platform access, payment processing, fraud screening, customer support, and platform maintenance. The applicable commission is displayed to Hosts in the payout breakdown before each listing goes live and is confirmed on each booking notification. Camps PH reserves the right to introduce or modify Camper-facing convenience fees; any such fees will be disclosed clearly at checkout before payment is collected.

5.6 Host payouts. Subject to these Terms and the absence of any pending disputes or holds, Hosts receive ninety percent (90%) of the booking subtotal. Payouts are initiated within twenty-four (24) hours after the Camper's scheduled check-in date and disbursed to the Host's designated GCash, Maya, or registered bank account. Camps PH is not liable for delays caused by third-party payment processors, banking institutions, or public holidays.

5.7 Taxes. Hosts are solely responsible for determining and fulfilling all applicable tax obligations arising from campsite income, including income tax, value-added tax (VAT) or percentage tax, and local business taxes under Philippine law. Camps PH does not provide tax advice. Where required by law, Camps PH may withhold taxes from payouts and remit them to the Bureau of Internal Revenue (BIR).

5.8 Off-platform transactions prohibited. You may not solicit or accept payments for bookings outside the Platform in order to circumvent service fees. Attempting to transact off-platform is a material breach of these Terms and may result in immediate account suspension. If any user solicits an off-platform payment from you, please report it to [SUPPORT_EMAIL].

Each campsite listing specifies one of three Host-selected cancellation policies. The applicable policy is displayed prominently on the listing page and at checkout. Full procedural details are available at /help/cancellation.

6.1 Camper-initiated cancellations. To cancel a booking, log in to your account, navigate to your booking details, and select "Cancel Booking." The refund amount is calculated based on the time of cancellation relative to check-in, in accordance with the applicable policy above. Platform service fees are non-refundable unless the cancellation is due to a Host-initiated cancellation or a covered extraordinary circumstance. Refunds are processed to the original payment method and typically appear within five (5) to ten (10) banking days, depending on your payment provider.

6.2 Host-initiated cancellations. If a Host cancels a confirmed booking, the Camper shall receive a full refundof all amounts paid, including any service fees. Host-initiated cancellations may result in penalties including reduced search ranking, calendar blocking for the cancelled dates, a public cancellation notice on the Host's profile, and, for repeated violations, account suspension.

6.3 Force majeure and extraordinary circumstances. In the event of extraordinary circumstances beyond the reasonable control of either party — including but not limited to: typhoons and severe weather events under PAGASA Signal No. 2 or higher, volcanic eruptions, earthquakes, flooding, government-declared states of calamity or public health emergencies, or mandatory evacuation orders affecting the campsite location — Camps PH may, at its sole discretion, override the applicable cancellation policy and issue full or partial refunds. Campers or Hosts claiming extraordinary circumstances must submit supporting documentation (e.g., PAGASA advisories, LGU orders, or news reports) to [SUPPORT_EMAIL] within seventy-two (72) hours of the event.

6.4 Disputes about refunds. If you believe a refund was incorrectly calculated or denied, please contact our support team within fourteen (14) days of the cancellation. Unresolved refund disputes may be escalated to the Resolution Center as described in Section 14.

As a Host, you represent, warrant, and agree to the following:

• Listing accuracy: You shall provide accurate, complete, and current information about your campsite, including location (GPS coordinates or detailed directions), available amenities and facilities, accurate and recent photographs, pricing, campsite rules, maximum occupancy, and any known hazards (e.g., wildlife activity, difficult terrain, seasonal flooding). You shall not misrepresent the nature, condition, or features of your campsite. Material inaccuracies that mislead Campers may result in mandatory refunds and account suspension.
• Legal compliance: You shall obtain and maintain all permits, licences, and registrations required under Philippine national and local government law to operate a campsite, including but not limited to: barangay clearance, LGU business permit, Department of Environment and Natural Resources (DENR) permits where operations are within or adjacent to protected areas, and Department of Tourism (DOT) accreditation where applicable. You are solely responsible for compliance with zoning, health, safety, environmental, and forest land regulations.
• Guest safety: You shall maintain your campsite in a safe and serviceable condition and promptly address any hazardous conditions. You must provide Campers with clear safety briefings, campsite rules, and emergency information — including directions to the nearest medical facility and the contact number for the local barangay or municipal disaster risk reduction and management office (MDRRMO). For emergency services guidance, direct Campers to the campsite page on the Platform and to /emergency, which lists local emergency contacts. The national emergency hotline is 911.
• Honoring confirmed bookings: You agree to honour all confirmed bookings unless extraordinary circumstances arise. Repeated Host-initiated cancellations may result in the penalties described in Section 6.2.
• Accurate availability calendar: You shall keep your availability calendar up to date to prevent double-bookings and shall not accept bookings outside the Platform for dates already blocked on the Platform.
• Non-discrimination: You shall not discriminate against Campers on the basis of nationality, race, ethnicity, religion, sex, gender identity, marital status, disability, or any other characteristic protected under Philippine law, including the Civil Code of the Philippines and applicable anti-discrimination ordinances.
• Responsive communication: You shall respond to booking inquiries and messages from Campers in a timely manner, generally within twenty-four (24) hours.
• Tax obligations: You are solely responsible for determining, reporting, and paying all applicable taxes arising from income earned through the Platform. Camps PH does not provide tax or legal advice.

As a Camper, you represent, warrant, and agree to the following:

• Accurate booking information: You shall provide accurate information when making a booking, including the correct number of guests, accurate check-in and check-out dates, valid contact details, and any special requirements or requests. You are responsible for any additional charges arising from inaccuracies in your booking information.
• Compliance with campsite rules: You shall review and comply with all campsite rules established by the Host, including but not limited to: designated camping areas, noise curfews, fire safety rules, pet policies, alcohol policies, and check-in and check-out times.
• Respectful use and damage: You shall treat the campsite, its facilities, and other campers' property with care and respect. You are responsible — and financially liable — for any damage caused by you or members of your party during your stay, beyond ordinary wear and tear.
• Leave No Trace: You shall practise responsible outdoor ethics consistent with the Leave No Trace principles, remove all waste and personal belongings upon departure, and leave the campsite in the condition in which you found it.
• Honest reviews: You are encouraged to leave honest and constructive reviews. Reviews must be based on first-hand experience and must not contain defamatory, threatening, discriminatory, or otherwise objectionable content. Camps PH reserves the right to remove reviews that violate these standards.
• Pre-trip preparation: You are responsible for ensuring that you, your group, and your equipment are appropriately prepared for the camping experience you are booking. This includes researching local conditions, weather forecasts, wildlife risks, required permits (e.g., for National Parks), and emergency contact procedures before departure.

9.1 Inherent risks. Camping and outdoor activities involve inherent and unavoidable risks, including but not limited to:

• Adverse or rapidly changing weather conditions (typhoons, heavy rain, lightning, extreme heat or cold);
• Wildlife encounters, including venomous animals, insects, and mammals;
• Rough, uneven, or unstable terrain;
• River crossings, flash floods, and coastal surge;
• Falling trees, rocks, or debris;
• Altitude sickness and physical exertion risks;
• Limited or delayed access to medical care, emergency services, and communication infrastructure; and
• Unforeseen structural or mechanical failure of camping equipment.

9.2 Voluntary assumption. By using the Platform to book a campsite or outdoor activity, you expressly acknowledge that you have been informed of, and voluntarily assume, all inherent risks associated with camping and outdoor activities, including those listed above and those that are not listed but are reasonably foreseeable. You further acknowledge that Camps PH has no control over the physical environment of any campsite and is not in a position to assess individual fitness for a particular camping experience.

9.3 Emergency contacts. In an emergency at or near a campsite, please contact local emergency services. The national emergency hotline in the Philippines is 911. Each campsite page on the Platform lists the nearest local emergency services. See also /emergency for general emergency preparedness guidance.

9.4 Insurance. Camps PH does not provide personal accident, travel, or liability insurance to Campers or Hosts. We strongly recommend that all Campers obtain appropriate travel or outdoor activity insurance before their trip, and that Hosts maintain applicable business or premises liability insurance.

11.1 Platform IP. The Platform and all of its original content — including software, source code, design elements, graphics, user interface elements, logo, trade name, and marketing materials — are the exclusive property of [LEGAL_ENTITY_NAME] and are protected by the Intellectual Property Code of the Philippines (Republic Act No. 8293), applicable copyright laws, trademark laws, and other intellectual property rights. Nothing in these Terms transfers any ownership interest in Platform IP to you.

11.2 Limited licence to users. Subject to your compliance with these Terms, Camps PH grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose of booking or listing campsites. You may not reproduce, modify, distribute, sell, sublicence, reverse-engineer, or create derivative works from the Platform or any part thereof without our prior written consent.

11.3 User-generated content licence. By submitting, uploading, or posting any content to the Platform — including campsite photographs, listing descriptions, reviews, messages, or profile information ("User Content") — you grant Camps PH a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable licence to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with the operation, promotion, and improvement of the Platform, for the duration of these Terms or until you delete the content, whichever is earlier.

11.4 Representations about User Content. By submitting User Content you represent and warrant that: (a) you own or have all necessary licences, rights, consents, and permissions to submit the content and grant the licence above; (b) the content does not infringe the intellectual property rights, privacy rights, or other rights of any third party; and (c) the content complies with these Terms and all applicable laws.

11.5 Takedown. If you believe any content on the Platform infringes your intellectual property rights, please submit a written notice to [SUPPORT_EMAIL] containing: a description of the copyrighted work claimed to be infringed; the URL of the infringing content; your contact details; and a statement that you have a good-faith belief that the use is unauthorised.

12.1 "As is" disclaimer. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

12.2 Exclusion of consequential damages. To the maximum extent permitted by the laws of the Republic of the Philippines, [LEGAL_ENTITY_NAME], its directors, officers, employees, shareholders, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind, arising from or related to your use of or inability to use the Platform, including but not limited to:

• Personal injury, death, or property damage arising at or during a campsite stay, including those caused by wildlife, weather, terrain, or third parties;
• Loss of revenue, profits, data, goodwill, or business opportunities;
• Platform downtime, errors, or security incidents;
• The conduct, acts, or omissions of any Host or Camper, whether online or at the campsite;
• Any User Content posted by other users; or
• Any inaccuracies or errors in campsite listings provided by Hosts.

12.3 Liability cap. Our aggregate liability to you for any claim arising from or related to these Terms or the Platform — whether in contract, tort, statute, or otherwise — shall not exceed the greater of: (a) the total service fees actually paid by you to Camps PH in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) Five Thousand Philippine Pesos (PHP 5,000.00).

12.4 Scope of limitation. The limitations of liability in this Section 12 apply to the fullest extent permitted by applicable Philippine law, regardless of whether the claim is based on warranty, contract, tort, negligence, strict liability, or any other theory. Nothing in these Terms limits liability that cannot be excluded or limited under mandatory Philippine law, including under the Consumer Act (RA 7394) and the Civil Code of the Philippines.

14.1 Between Campers and Hosts. Camps PH encourages Campers and Hosts to resolve disputes directly and amicably through the Platform's messaging system. If a resolution cannot be reached within five (5) business days, either party may submit a formal dispute to Camps PH's Resolution Center. We will review the dispute, request evidence from both parties, and issue a determination regarding any refund or payment adjustment. Both parties agree to cooperate fully with the Resolution Center process. Camps PH's determination regarding platform-mediated refunds and payment adjustments is final.

14.2 Consumer ADR options. Filipino consumers may also access the dispute resolution mechanisms available under Republic Act No. 7394 (Consumer Act of the Philippines), including filing a complaint with the Department of Trade and Industry (DTI) or the appropriate regulatory body. Hosts with a valid claim against a Camper may pursue remedies through DTI or the courts.

14.3 Disputes between you and Camps PH. Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any transaction facilitated through the Platform shall be resolved as follows:

• Step 1 — Informal resolution: Contact us at [SUPPORT_EMAIL] and allow us thirty (30) days to attempt to resolve the matter informally.
• Step 2 — Mediation: If informal resolution fails, the parties shall submit to mediation in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI) or an accredited mediation provider under RA 9285 (Alternative Dispute Resolution Act of 2004), to be conducted in Metro Manila, Philippines.
• Step 3 — Litigation: If mediation fails, disputes shall be referred exclusively to the appropriate courts of [BUSINESS_ADDRESS] jurisdiction, Republic of the Philippines.

[LEGAL_ENTITY_NAME] is the Personal Information Controller (PIC) of all personal data collected through the Platform, as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. We process personal data in accordance with the DPA, relevant NPC Circulars, and our Privacy Policy, which is incorporated into these Terms by reference.

The contractual relationship established by these Terms provides the legal basis under Section 12(b) of the DPA for processing personal data necessary to fulfil bookings, process payments, and manage accounts. Host KYC data (government ID, selfie, payment details) constitutes Sensitive Personal Information under Section 3(l) of the DPA and is processed under the heightened protections described in the Privacy Policy.

You have eight (8) data subject rights under the DPA: to be informed, to access, to object, to erasure or blocking, to rectification, to data portability, to damages, and to file a complaint with the NPC. To exercise any of these rights, visit our Data Protection & Your Rights page or contact our Data Protection Officer at [DPO_EMAIL].

17.1 Termination by you. You may close your account at any time by navigating to your account settings and selecting "Delete Account," or by submitting a written request to [SUPPORT_EMAIL]. Account closure does not affect any confirmed bookings; all active booking obligations remain in force until completed or cancelled in accordance with the applicable cancellation policy.

17.2 Suspension and termination by Camps PH. We may suspend or permanently terminate your account, and your right to access the Platform, at any time with or without notice, if we reasonably determine that you have:

• Violated these Terms or any Platform policy;
• Engaged in fraudulent, deceptive, or criminal conduct;
• Posed a safety risk to other users, the public, or the Platform;
• Received multiple verified complaints from other users;
• Accumulated repeated Host-initiated cancellations; or
• Failed to complete required KYC or re-verification within the stipulated period.

Where practicable and consistent with safety and legal obligations, we will provide notice of suspension and an opportunity to appeal within fourteen (14) days.

17.3 Effect of termination. Upon termination: (a) your licence to use the Platform ceases immediately; (b) any pending Host payouts for completed stays will be disbursed after any applicable hold period; (c) any Camper refunds will be processed in accordance with the applicable cancellation policy; and (d) Camps PH may retain certain personal data in accordance with our data retention schedule. Sections 9, 11, 12, 13, 14, 15, and 17 of these Terms shall survive termination.

19.1 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and any additional policies or agreements incorporated by reference, constitute the entire agreement between you and Camps PH regarding the Platform and supersede all prior agreements, representations, and understandings.

19.2 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed, and the remaining provisions shall continue in full force and effect.

19.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Camps PH to be effective.

19.4 Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Camps PH may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of substantially all assets, with notice to you.

19.5 No agency. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and Camps PH. Hosts are independent operators, not agents or employees of Camps PH.

19.6 Force majeure. Camps PH shall not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, power failures, or internet outages.

19.7 Language. These Terms are drafted in English. In the event of any conflict between an English version and any translation, the English version shall prevail.