Privacy Policy

CampingPH Technologies Inc. ("Camping PH," "we," "us," or "our") operates the Camping PH platform (the "Platform"), an online marketplace that connects campsite hosts with guests in the Philippines. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and other applicable issuances of the National Privacy Commission ("NPC").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Platform.

1. Information We Collect

2. How We Use Your Information

We process personal information on the following lawful bases under the DPA: consent, contractual necessity, legitimate interest, and legal obligation. Specifically, we use your information to:

• Create and manage your account.
• Facilitate campsite bookings, payments, payouts, and refunds.
• Verify the identity of hosts as required by our Trust & Safety program.
• Enable communication between guests and hosts.
• Personalize your experience and display relevant campsite recommendations.
• Send transactional notifications (booking confirmations, payment receipts, cancellation notices).
• Send promotional communications with your consent, which you may withdraw at any time.
• Detect, prevent, and investigate fraud, security incidents, and violations of our Terms of Service.
• Comply with legal and regulatory obligations, including tax reporting and responding to lawful requests from Philippine government authorities.
• Conduct analytics and research to improve the Platform.
• Resolve disputes and enforce our agreements.

3. Data Sharing and Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

• Between guests and hosts: When you make or accept a booking, we share the information necessary to facilitate the reservation (e.g., guest name, contact number, check-in details, host address and directions).
• Service providers: We engage trusted third-party providers to perform services on our behalf, including payment processing, cloud hosting, email delivery, customer support, analytics, and identity verification. These providers are bound by data processing agreements consistent with the DPA.
• Legal compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, including those from the NPC, the Department of Trade and Industry (DTI), or Philippine courts.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to the same privacy protections.
• Safety and security: We may share data to protect the rights, property, or safety of Camping PH, our users, or the public, including exchanging information with law enforcement when we believe in good faith that disclosure is necessary to prevent harm.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the services. Specific retention periods include:

• Account data: Retained for the duration of your account and for up to three (3) years after account closure to comply with legal obligations and resolve disputes.
• Booking and transaction records: Retained for ten (10) years in accordance with Philippine tax and accounting regulations (BIR Revenue Regulations No. 17-2003).
• Identity verification documents: Retained for the period of active hosting plus one (1) year, then securely deleted.
• Usage and log data: Retained for up to two (2) years for analytics and security purposes.

When personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it.

5. Your Rights Under the Data Privacy Act

As a data subject under the DPA, you have the following rights:

• Right to be informed: You have the right to be informed about the collection and processing of your personal data, including the purposes, scope, and methods of processing.
• Right to access: You may request access to your personal information that we hold, including information about how it has been processed and shared.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: You may request the deletion or blocking of your personal data under certain conditions, such as when it is incomplete, outdated, falsely obtained, or unlawfully processed.
• Right to data portability: You may obtain a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data, including processing for direct marketing purposes.
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 7 below. We will respond to your request within thirty (30) days, as required by the DPA.

6. Data Security

We implement reasonable and appropriate organizational, physical, and technical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS) and at rest.
• Access controls limiting personal data access to authorized personnel only.
• Regular security assessments and vulnerability testing.
• Secure deletion procedures for data that is no longer needed.

While we strive to protect your personal data, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and to keep your account credentials confidential.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

You may also file a complaint with the National Privacy Commission at www.privacy.gov.ph.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, by sending you a notification via email or in-app message. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.