Help Center
Everything you need to book with confidence, host with ease, and camp safely across the Philippines. Browse the topics below or reach our team directly.
How can we help?
Select a topic to get started.
Still need help?
Our support team is here for you. For the fastest response, include your booking reference number and the email address linked to your Camps PH account.
How do I contact support?
You can reach us via the Contact page. Email us at [SUPPORT_EMAIL] or call [SUPPORT_PHONE]. We aim to respond within one business day.
What should I do in an emergency at a campsite?
Call the national emergency hotline 911 immediately. Each campsite listing page on Camps PH includes the nearest local emergency services (barangay hall, police, medical facility, and coast guard where applicable). Visit our Emergency Services directory for a regional reference.
How do I exercise my data privacy rights?
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have eight data subject rights including access, rectification, erasure, and portability. Submit a Data Subject Request (DSR) by emailing our Data Protection Officer at [DPO_EMAIL]. We acknowledge all requests within five business days and provide a substantive response within 15 calendar days. See our Data Protection & Your Rights page for the full process.
How do I report a fraudulent listing or unsafe host?
Use the Report a Concern form to flag a listing, a user, or any safety issue. Our Trust & Safety team reviews every report and will follow up with you directly. For urgent safety situations, contact 911.