Frequently Asked Questions
Everything you need to know about booking campsites, payments, safety, hosting, and your privacy on Camps PH. Can't find what you need? Contact support.
Booking and Reservations
How do I book a campsite on Camps PH?
Browse campsites on the Explore page, select your preferred dates and number of guests, then tap Book Now. You will be prompted to log in or create a free account before confirming. Once payment is completed, you will receive a booking confirmation by email and in the app.
Do I need an account to book?
Yes. A Camps PH account is required to make and manage bookings. Creating an account is free and takes less than two minutes. You can sign up with your email address or via Google.
Can I book for the same day?
Same-day availability depends on the individual host. Many campsites allow same-day bookings, but some require a lead time of 24 to 48 hours. Check the campsite listing for cut-off time details. We recommend booking in advance during weekends and holidays.
How do I know my booking is confirmed?
A confirmed booking is indicated by a green Confirmed status in your Trips dashboard, and you will receive an email confirmation with a booking reference number. If the campsite requires manual host approval, your status will show Pending until the host accepts. You will be notified by email as soon as the host responds.
Can I modify my booking after confirmation?
Modification options vary by campsite. Some hosts allow date changes if availability permits; others do not. To request a change, go to your booking in Trips and use the Request Modification option, or message the host directly through the platform. Changes are not guaranteed and may be subject to a price difference.
Is there a minimum number of nights I must book?
Minimum stay requirements are set by each host and are displayed on the campsite listing page. Some sites have no minimum; others require two or more nights during peak periods. The booking form will alert you if your selected dates do not meet the minimum.
Can I book for a group or multiple tents?
Yes. When selecting your booking, specify the number of guests. Pricing is shown per night per site or per head depending on the listing. If you need to reserve multiple camping spots, add them individually or message the host to arrange a group booking.
What happens if the host does not respond to my booking request?
If a host does not respond within the window stated on their listing (typically 24 hours), your booking request will expire and your payment authorisation will be released automatically. You will not be charged for an unanswered request. We recommend choosing listings that show Instant Book if you need immediate confirmation.
Payments and Refunds
What payment methods does Camps PH accept?
We accept GCash, Maya (formerly PayMaya), Visa, Mastercard, and other major credit and debit cards. All transactions are processed in Philippine Pesos (PHP). Payment method availability may vary based on the checkout processor active at the time of booking.
Is it safe to enter my GCash or card details on Camps PH?
Yes. Payment details are processed by PCI-DSS-certified payment processors. Camps PH does not store your full card number, CVV, or GCash PIN on our servers. All data in transit is encrypted using TLS 1.3.
When am I charged for a booking?
For Instant Book listings, your payment is captured immediately upon confirmation. For Request-to-Book listings, your card or GCash is authorised at the time of the request and charged only when the host accepts. If the host declines or does not respond, the authorisation is released at no cost to you.
Will I receive an official receipt?
A payment receipt is emailed to you after every successful transaction and is also available in your Trips dashboard under Receipts. If you require an official receipt for expense purposes, please contact our support team at [SUPPORT_EMAIL] with your booking reference number.
Why was my GCash or card payment declined?
Common reasons for a declined payment include: insufficient balance, daily transaction limits on GCash or Maya, card issuer security flags, or an expired card. Check that your GCash wallet has sufficient funds and that your mobile number is linked correctly. For card issues, contact your bank. You may retry with a different payment method if the problem persists.
How long do refunds take to reach me?
Refunds are processed within 3 to 5 business days after approval. GCash and Maya refunds typically reflect within 1 to 3 business days once released. Credit and debit card refunds may take 5 to 10 business days depending on your card issuer. You will receive an email confirmation when a refund has been initiated.
Is the Camps PH service fee refundable?
The Camps PH service fee is generally non-refundable, except in cases where the host cancels your confirmed booking or in documented extraordinary circumstances reviewed by our support team. The fee structure is shown at checkout before you confirm.
Are host payouts handled through Camps PH?
Yes. Camps PH collects payment from campers and releases the payout to the host after the guest checks in, less the platform service fee. Hosts can manage their payout account details in the Host Dashboard under Payouts. Payout schedules and methods vary; see the host onboarding guide for specifics.
Cancellations
What is the cancellation policy on Camps PH?
Cancellation policies are set by individual hosts and are clearly displayed on each listing page before you book. Common policy tiers are Flexible (full refund up to 24 hours before check-in), Moderate (full refund up to 5 days before check-in), and Strict (50% refund up to 7 days before check-in; no refund after that). Always review the policy on the listing before confirming.
How do I cancel my booking?
Go to Trips in your account, select the booking you wish to cancel, and tap Cancel Booking. You will see the applicable refund amount before you confirm the cancellation. Cancellations are effective immediately and cannot be undone.
What happens if the host cancels my booking?
If a host cancels a confirmed booking, you are entitled to a full refund of all amounts paid, including the service fee. We will notify you by email as soon as the cancellation is processed. Hosts who cancel confirmed bookings are subject to penalties under our host standards policy.
Can I get a refund for extreme weather or natural disasters?
Camps PH has an Extraordinary Circumstances policy that may apply when severe weather (typhoon signals, floods), natural disasters, or government-declared travel restrictions make it impossible to reach or safely use a campsite. If such an event affects your booking, contact our support team at [SUPPORT_EMAIL] with relevant documentation. Each case is reviewed individually.
What if I need to cancel on the day of check-in?
Last-minute cancellations are subject to the host's policy, which may provide little or no refund if the cancellation window has closed. Contact the host directly and also reach out to support if there is an emergency situation. We will do our best to help mediate.
How do I cancel as a host?
Hosts can cancel from their Host Dashboard under Reservations. Select the booking and choose Cancel Reservation. Please note that host cancellations affect your listing's ranking and may result in calendar blocking for the cancelled dates to prevent rebooking issues. Frequent host cancellations may result in account review.
Account and Profile
How do I create a Camps PH account?
Visit camps.ph/sign-up and register with your email address or sign in with Google. You will need to verify your email before making a booking. Account creation is free.
How do I update my profile or contact information?
Log in and go to Account Settings. You can update your name, profile photo, phone number, and notification preferences from there. If you need to change the email address associated with your account, contact support at [SUPPORT_EMAIL] as this requires identity verification.
How do I reset my password?
On the login page, click Forgot password and enter your registered email address. You will receive a reset link within a few minutes. Check your spam folder if you do not see the email. If you signed up via Google, you do not have a separate Camps PH password — use the Continue with Google option instead.
Can I have both a camper and a host account?
Yes. Every Camps PH account can act as both a camper and a host. You can book campsites as a guest and manage your own listings from the same account. Switch between the camper and host views using the toggle in the navigation menu.
How do I delete my account?
You may request account deletion by going to Account Settings and selecting Delete Account, or by emailing our Data Protection Officer at [DPO_EMAIL] with the subject line "Account Deletion Request." We will process your request within 15 calendar days. Active bookings or outstanding payments must be resolved before deletion can be completed.
Why is my account suspended?
Accounts may be suspended for violations of our Terms of Service, such as fraudulent activity, harassment, or misrepresentation of a listing. You will receive an email explaining the reason. If you believe the suspension was made in error, you may appeal by contacting support at [SUPPORT_EMAIL] within 14 days.
How do I verify my identity as a host?
Host identity verification requires you to upload a government-issued Philippine ID (e.g., PhilSys National ID, passport, or driver's license) and a selfie through the Host Dashboard. Your ID documents are processed securely for verification purposes only. See our Privacy Policy for details on how we handle KYC data.
Can I change the email address linked to my account?
Email address changes require identity verification to prevent unauthorised takeovers. Please email [SUPPORT_EMAIL] from your current registered address with your full name and booking reference to initiate the process. Changes are typically completed within 3 to 5 business days.
Safety and Emergencies
How do I find emergency contacts for a campsite?
Each campsite page lists the nearest local emergency services, including barangay or municipal contacts, for that specific location. You can also visit our Emergency Resources page for general guidance. The national emergency hotline in the Philippines is 911.
What should I do in a general camping emergency?
Stay calm and assess the situation. Call the national emergency hotline 911 if life is at risk. Reference the local emergency contacts listed on your campsite page. Notify the host through the Camps PH messaging system as soon as it is safe to do so. Visit our Emergency Resources page for situation-specific guidance.
What should I do if someone is bitten by a snake or venomous animal while camping?
Act quickly and calmly — venomous bites are a medical emergency. Follow these steps:
- Keep the person calm and as still as possible. Movement speeds venom absorption. Have them sit or lie down with the bitten limb at or below heart level.
- Do NOT cut the wound, suck out the venom, apply a tourniquet, or rub ice on the bite. These actions are harmful and delay proper treatment.
- Remove constricting items near the bite site — rings, watches, and tight clothing — as swelling can occur rapidly.
- Note the time of the bite and, if safe to do so, observe or photograph the animal from a distance to help medical staff identify it. Do not attempt to catch or kill it.
- Seek medical care immediately — this is the single most important step. Call 911 or arrange the fastest possible transport to the nearest hospital. Antivenom, where available, must be administered by medical professionals.
For local emergency contacts specific to your campsite location, check the campsite page or visit our Emergency Resources page.
What safety information should I review before my trip?
Read the campsite's House Rules and Safety Notes on the listing page. Check current weather forecasts and PAGASA advisories for your destination. Bring a first-aid kit, inform someone of your itinerary and expected return, and ensure your mobile phone is charged. Our Emergency Resources page has a pre-trip safety checklist.
What do I do if I feel unsafe at a campsite?
Your safety is the priority. Leave the area if you can do so safely. Call 911 if you face immediate danger. Report the incident to Camps PH using the Report button on the booking or listing page, or email [SUPPORT_EMAIL]. We treat all safety reports as urgent and may suspend a listing pending investigation.
Are campsites on Camps PH inspected for safety?
All hosts submit their campsite details and photos during listing review. We check for completeness and accuracy, and user reviews flag safety concerns over time. However, Camps PH does not conduct physical on-site inspections of every campsite. We encourage guests to read recent reviews, ask the host questions before arrival, and always follow Leave No Trace and campsite-specific safety rules.
What if there is a typhoon or severe weather during my stay?
Monitor PAGASA bulletins and NDRRMC advisories before and during your trip. If a typhoon signal is raised for your destination, contact your host immediately to discuss options. You may also be eligible for a refund or rebooking under our Extraordinary Circumstances policy — contact [SUPPORT_EMAIL] with your booking reference and relevant PAGASA or government advisory. National emergency line: 911.
Hosting on Camps PH
How do I list my campsite on Camps PH?
Click Become a Host and complete the listing form. You will need to provide your campsite name, location, description, photos, pricing, availability calendar, and amenities. You will also need to complete identity verification before your listing goes live.
Is there a fee to list my campsite?
Creating a listing and joining Camps PH is free. We charge a host service fee as a percentage of each booking payout. The exact fee percentage is shown during listing setup and in your Host Dashboard. There are no upfront or monthly subscription fees.
How much does Camps PH charge as a service fee?
Camps PH deducts a host service fee from each booking payout. Hosts retain the majority of each transaction. The exact fee is displayed in your Host Dashboard and is deducted automatically before payout is released. Guest-side service fees are shown to campers at checkout.
When do I receive my payout?
Payouts are typically released within 24 to 48 hours after the guest's confirmed check-in time. Payout timelines may vary depending on your chosen payout method (GCash, Maya, or bank transfer). You can track all payouts in your Host Dashboard under Earnings.
Can I set my own cancellation policy?
Yes. During listing setup you choose from the available policy tiers: Flexible, Moderate, or Strict. Your chosen policy applies to all bookings for that listing and is clearly shown to guests before they book. You can change your policy for future bookings but not for already-confirmed ones.
What are my responsibilities as a host?
Hosts must keep their listing information accurate, respond to booking requests within 24 hours, maintain the campsite in the condition shown in photos, provide the amenities listed, and comply with all applicable local government permits and regulations. Hosts are also responsible for ensuring guests have access to basic safety information for the site.
Can I block dates when my campsite is unavailable?
Yes. Use the Availability Calendar in your Host Dashboard to block specific dates or date ranges. Changes take effect immediately and prevent new bookings for those periods. Blocking dates does not affect any already-confirmed bookings.
What should I do if a guest damages my property?
Document the damage with photos as soon as it is discovered. File a damage report through your Host Dashboard within 48 hours of guest checkout. Camps PH will review the claim and may mediate between you and the guest. We recommend hosts also hold a reasonable security deposit, which can be configured in your listing settings.
Privacy and Your Data
What personal information does Camps PH collect?
We collect information you provide directly (name, email, phone, profile photo, booking details, payment method tokens, messages, and reviews), information collected automatically (IP address, browser type, cookies, and usage data), and information from third parties such as authentication providers. Hosts additionally provide government-issued ID and bank or e-wallet details for KYC and payouts. Full details are in our Privacy Policy.
What are my eight data subject rights under the Philippine Data Privacy Act?
Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following eight rights:
- Right to be informed — Know what data we collect, why, and how it is used.
- Right of access — Obtain a copy of your personal data and processing history.
- Right to object — Opt out of processing based on legitimate interests or direct marketing.
- Right to erasure or blocking — Request deletion or blocking of data that is incomplete, outdated, or unlawfully processed.
- Right to rectification — Correct inaccurate or incomplete personal data.
- Right to data portability — Receive your data in a structured, machine-readable electronic format.
- Right to damages — Claim compensation for violations of the DPA that cause you harm.
- Right to file a complaint — Escalate concerns to the National Privacy Commission at privacy.gov.ph.
To exercise any of these rights, visit our Data Protection page or email [DPO_EMAIL]. We acknowledge requests within 5 business days and provide a substantive response within 15 calendar days.
How do I request access to or deletion of my personal data?
Submit a Data Subject Request (DSR) through our Data Protection page or email [DPO_EMAIL] with the subject line corresponding to your request (e.g., "Data Access Request" or "Erasure Request"). You will need to verify your identity using the email address registered to your account. We will acknowledge your request within 5 business days and respond substantively within 15 calendar days.
Does Camps PH share my data with third parties?
We do not sell your personal data. We share data only with: (1) the host or guest necessary to complete your booking; (2) trusted service providers (Clerk for authentication, Supabase for database storage, Mapbox for maps, and PCI-DSS-certified payment processors) who are bound by written data processing agreements; and (3) government authorities when required by law. See the full list of sub-processors in our Data Protection page.
How long does Camps PH keep my data?
Retention periods depend on the type of data. Active account data is kept for the duration of your account plus one year after closure. Booking and payment records are retained for five years to meet BIR tax obligations. Host KYC documents are retained for five years from the end of the business relationship. Support and messaging records are kept for two years. Full details are in our Privacy Policy.
How does Camps PH protect my personal data?
We use TLS 1.3 encryption for all data in transit and AES-256-equivalent encryption at rest through Supabase and cloud storage. Administrative access requires multi-factor authentication. We apply role-based access controls, conduct regular vulnerability assessments, and maintain an audit log of access to personal data. Our sub-processors (Clerk, Supabase, payment processors) hold SOC 2 and PCI-DSS certifications.
What happens if there is a data breach affecting my account?
In the event of a personal data breach, Camps PH will notify the National Privacy Commission within 72 hours of discovery. If the breach is likely to cause harm or affects 100 or more individuals, we will also notify affected users directly within 72 hours. A full written report will be submitted to the NPC within 5 calendar days. You can contact [DPO_EMAIL] for any breach-related concerns.
How do I opt out of marketing emails?
Every marketing email from Camps PH contains an Unsubscribe link at the bottom. You can also manage your communication preferences in Account Settings under Notifications. Opting out of marketing does not affect transactional messages related to your bookings. Withdrawal of consent for marketing is effective immediately.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.